Policy Brief: The territorial and urban dimensions of the digital transition of public services

Digital tools and solutions are transforming public services and how governments respond to citizens’ needs. Many cities have been actively engaging in the modernisation and re-engineering of government processes and services and have seen high returns through simplified governance and increased efficiency, effectiveness and outreach. However, cities face many challenges in the processes of digital transformation including re-thinking governance, allocating resources for re-skilling and adopting new technologies, as well as legislative and policy issues.

This ESPON policy brief on the “Territorial and urban dimensions of the digital transition of public services” aims to help European, national, regional and urban
authorities to better understand the level of digitalisation of public services, to learn from others through benchmarking and to design actions for the future.


ESPON Policy Brief on Digital Transition.pdf

  • Acrobat Document | 5321KB