Digital tools and solutions are transforming public services and how governments respond to citizens’ needs. A large number of cities have been actively engaging in the modernisation and re-engineering of government processes and services and have seen high returns through simplified governance and increased efficiency, effectiveness and outreach. However, cities face many challenges in the processes of digital transformation including re-thinking governance, allocating resources for re-skilling and adopting new technologies, as well as legislative and policy issues.

ESPON seeks to get a better understanding of the urban dimensions of digital transition in Europe and is therefore launching a Europe-wide survey to gather more evidence. The survey seeks to collect data on the level of digital transition of cities based on the opinions and perceptions of local government authorities and organisations providing public services.

We would like to invite you to participate in our survey by completing our online questionnaire (available in EN, FR, DE, ES, IT). The closing date for submissions is Friday, the 7th of July 2017.

The study will allow European, national, regional and urban authorities to better understand the level of digitalisation of public services, to learn from others through benchmarking and to design actions for the future. The results of the study will be made publically available in September 2017 and will be used as inputs for discussions during the key meetings of the Estonian Presidency of the Council of the EU during the second half of 2017.